In Cubis d.o.o. develops a mobile application for insurance agents, tailored to the specific needs of insurers and sales agents.
CHALLENGE AND MOTIVE
In the atmosphere of general digitalization of business, the basic motivation and goal when designing the application was to ensure the mobility and independence of agents from a fixed workplace. It is of great importance that such a solution has a positive effect on the quality of the sales process and the work done.
Selling is not a job that happens exclusively in the office or at the computer, but quite the opposite. Sales often take place outside, in the field and require constant communication and action.
Therefore, the goal is to ease the work of insurance company agents and provide a new tool, in the form of a mobile application, which will support such a dynamic business and aggregate key information relevant to sales conversation or customer service – anytime, anywhere, in the palm of your hand.
The idea in designing the solution was to make a clear overview of the agent’s own portfolio, have a good and motivating picture of sales results and as much as possible simplify communication with the client, and even open some new opportunities in the sales and after sales process. We can freely say that this is a mobile application with built-in CRM functionalities, with insurance-specific information.
Below is a description of the solution and some key modules and functionalities.
OVERVIEW OF THE SOLUTION
SalesNet mobile application
Mobile application for agent portfolio management.
Mobile application adaptable to the needs of the insurance company for which the implementation is performed. To connect to the core insurance system of InCubis d.o.o. it is enough to agree on the scope of functionalities while integration is ensured at the very beginning.
Additional possibility is to connect with other source systems, by proven communication protocols that are defined at the beginning of the project. The localization of the application, ie multilingual support, is also included depending on the wishes of the insurance company or group.
5 key SalesNet mobile application modules and a set of functionalities they cover
DASHBOARD
- Simple visual overview of sales results at the sales agent or sales team level
- Possibility of monitoring the achieved results, as well as planned values with the option of informing the agent about certain back office events that could be used in communication with clients (claims, billing…)
- Implementation of graphics and analytics in accordance with specific needs – ex. portfolio structure, realized premium income by selected time dimension, monitoring of realized and planned values.
POLICY EXPIRATION LIST
- List of insurance policy that expire
- Proactive portfolio care: Option to notify agents about the expiration of the contract, monitor the dynamics of renewal, filtering data and renewal reports
- Possibility of reallocation of portfolio/policies within the sales team (option only for persons with such powers)
- Classification of policies for renewal: Visual marking / categorization of policies ready for renewal, based on the technical result, claims ratio, collection and similar conditions defined by the insurance company
DETAILS ABOUT CLIENTS AND INSURANCE POLICY
- 360 degree view of the client with insurance specific details
- Overview of insurance policy details
- Ability to update the renewal status
- Records of correspondence with the client
- Options to communicate directly from the application
POLICY OVERVIEW
- Review of the agent’s portfolio in accordance with defined access rights
- Predefined overview of policies
- Filtering data according to user needs
CLAIMS OVERVIEW
- Simple visual overview of sales results at the sales agent or sales team level
- Possibility of monitoring the achieved results, as well as planned values with the option of informing the agent about certain back office events that could be used in communication with clients (claims, billing…)
- Implementation of graphics and analytics in accordance with specific needs – ex. portfolio structure, written premium by selected time dimension, monitoring of realized and planned values.
Additional possibilities, which could be formed into separate modules, are various push notifications, which are usable for general communication and promotional messages, and the issue of different types of insurance (offer / policy / quick calculations) for those who decide to take such a step.
We would like to hear your opinion. All suggestions are welcome and you can send them to [email protected].
Thank you for your contribution, and all those interested in implementing this solution in your insurance company, we invite you to contact us by e-mail [email protected].
