The connection of the mStart 1POS solution with the InCubis system in Triglav osiguranje has been successfully implemented.
According to research by the Croatian National Bank, the card market has undergone significant changes in recent years based on technologies and functionalities. One of these changes is the increase in the number of issued contactless payment cards. The increase in the number of contactless payment cards was also due to the expanded infrastructure that enables the initiation of contactless payments. An example of this is the fact that out of the total number of active EFTPOS devices in the Republic of Croatia, more than 80% of them enabled the initiation of contactless payments to holders of non-cash payment cards.
Given the trends in the field of payment, a number of providers have appeared that offer one POS device that accepts all types of card payment, one-time and in installments, instead of using several devices from different banks at the point of sale.
An additional benefit is that the technology and unification of this type allows a step further in the form of connecting POS solutions and InCubis core insurance systems.
Triglav osiguranje wanted to collect health insurance premiums via 1POS devices, and one of the basic requirements was to connect the mstart 1POS web service with the InCubis insurance system for health insurance.
In general, the basic motives for integrating the InCubis system with the services of such POS devices are the improvement of the payment process at the point of sale, less possibility of error and automation of the back office process with the ultimate goal of increasing the efficiency of the complete process.
The project, from the aspect of development, included: integration into mStart services and upgrade of InCubis system in the part of communication with POS device (front and back end), receipt of means of payment, fully automatic payment allocation in premium bookkeeping, supporting processes, such as cancellation, reporting and various validations.
Project results:
- Less technological equipment at the point of sale (one POS for all banks)
- Improving the sales process, less paperwork and reducing the possibility of errors in payments
- Higher level of digitalization of business processes in the part of premium bookkeeping: fully automatic allocations of premiums payments and less possibility of error
The development was officially launched in May 2021, after initial agreements and workshops with Triglav osiguranje and mStart. At the beginning of June, the agreed InCubis functionalities were delivered and the system was tested and administered by the Triglav osiguranje team. After the setup and organizational steps done with the mStart provider, a pilot project was launched in July at selected Triglav points of sale. Distribution to the complete sales network continues according to the schedule and plan of Triglav osiguranje.
“The cooperation with Triglav osiguranje and mStart was at a very good level from the very beginning and the project went with the strong engagement of all parties. This integration is an additional benefit for the InCubis system since we have expanded its capabilities by establishing communication protocols with a new provider when it comes to this form of payment “, said Iva Matić from In Cubis d.o.o.
In Cubis d.o.o. started integrating with Single POS systems in Croatia in 2017 in cooperation with the Monri Payments provider, at the initiative of UNIQA, and then HOK osiguranje, which introduced such system for its complete portfolio.
